A Message for Members about Account Security and Target® Data Breach
The recent data breach announced by Target at its stores in the U.S. between November 27 and December 15 has created a high number of inquiries from our members regarding the security of their credit and debit card accounts.
We want to assure you that your accounts with us are monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity. St. Paul Federal Credit Union employs the most advanced fraud detection and prevention technology to guard members' credit and debit accounts against unauthorized access and use.
What We Are Doing to Protect Your Information
We are aware of the accounts that are known to have been used at Target® stores on the dates noted above and we are watching the activity on these accounts closely.
Our member service contact centers are experiencing unusually high call volume as a result of this breach and the coverage it has received in the media. Unless you see any suspect transactions on your St. Paul Federal Credit Union credit or debit accounts, there is no need to call.
If our security team observes any unusual activity on member accounts, we will contact members immediately to determine whether the transaction activity is legitimate and authorized. It is also a good practice for members to keep a watchful eye on their accounts and transactions and look for any unauthorized activity or purchases.
We Have Set Up Automated Options to Allow You to Change Your PIN
If You Want a New Card
If you used your ATM/Debit or Credit Card at Target®® during the timeframe of the breach and wish to have your card reissued as a precautionary measure, we will reissue the card with no cost to you, however, please note the following:
- You will receive a new card, with a new card number and expiration date
- You will receive a new PIN mailer about 2 days after the card is received with a new PIN
- It typically takes 7-10 days for the new card to arrive in the mail
- Once the new card is requested, the old card will be immediately cancelled, and will not be usable
- To initiate the reissue, please contact us as: 651-772-8744
- We will continue to monitor all members' accounts for suspicious activity.
We have safeguards in place that monitor debit and credit card activity in real time and often block unusual activity. It is still recommended that you monitor your account activity for fraudulent transactions through eBanking and EZcardinfo.
If questionable transactions appear on your account, please contact the credit union immediately.
|Debit/ATM Cards||651-772-8744 or toll free 1-800-782-5767|
|Visa Credit Cards||1-800-299-9842|
Thank you for being a valued member of St. Paul Federal Credit Union.